Refund & Cancellation Policy

1. What you are paying for

Exaflux sells one paid plan: Axon Pro, a monthly subscription for one person. It adds three features to Axon: sharing a project with other computers on your network, cloud-drive search and branded exports.

Axon itself is free and stays free. If you never pay us, or you stop paying us, Axon keeps working on your machine with your documents and your existing index — nothing is taken away and nothing is held hostage. What a subscription buys is those three features, and that is what lapses — exports keep working, made without your letterhead.

2. Cancelling

You can cancel at any time from Billing in your account. No email, no form, no retention call.

Cancellation takes effect at the end of the period you have already paid for. You keep Pro until then, and you are not charged again. We do not cut off access the moment you cancel — you paid for that period and it is yours.

3. Refunds

Within 7 days of your first payment, write to us and we will refund it in full, no questions asked. Axon is free to try before you subscribe, so we would rather you test it properly than pay for something that turns out not to fit.

After that first week, subscription payments are not refunded for partial periods. A cancellation stops the next charge; it does not refund the current one. This is the ordinary arrangement for a monthly subscription you can leave at any time.

Two exceptions, and we do not make you argue for them: if we charged you in error, or if the service was materially broken for a period you paid for, tell us and we will put it right.

4. How to ask

Email support@exaflux.io from the address on the account, and say what happened. You do not need a reason or a template.

We reply within two working days. Once a refund is agreed, it is issued to the original payment method and typically reaches your statement in five to seven working days — the last part of that is your bank's timing, not ours.

5. Failed and disputed payments

If a renewal fails, your plan does not stop that day. Your bank may need to approve the payment, or the card may have expired. We email you, keep your access running to the end of the period you have already paid for, and retry.

If you think a charge is wrong, please write to us before raising it with your bank. A chargeback takes weeks and freezes the account while it runs; an email usually takes an afternoon.

6. Enterprise and invoiced plans

Enterprise agreements are invoiced and governed by the terms of that agreement, which take precedence over this page wherever the two differ. If you are unsure which applies to you, it is the one you signed.

7. Payments and currency

Payments are processed by Razorpay. We never see or store your card details. Indian prices are quoted before GST; prices shown in other currencies are charged in that currency and settled to us in rupees at the processing bank's rate on the day.

8. Contact

Questions about this policy, or about a payment:
support@exaflux.io