# How to: Get diagnostic logs for a support request

1. Open the About window — **Axon → About Axon** on a Mac, **Help → About
   Axon** on Windows and Linux.
2. Click **Show logs** to open the folder with the application's logs.
3. Click **Copy details** to copy diagnostic information (app version,
   platform, configuration) to your clipboard.

It's already stripped of API keys, licence details and sync credentials
before you copy it, so it's safe to paste into a support request. Include
what you were doing when the problem happened.

See [Troubleshooting](https://exaflux.io/docs/axon/troubleshooting).

How-to · Troubleshooting

How to: Get diagnostic logs for a support request

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Open the About window — Axon → About Axon on a Mac, Help → About Axon on Windows and Linux.
Click Show logs to open the folder with the application's logs.
Click Copy details to copy diagnostic information (app version, platform, configuration) to your clipboard.

It's already stripped of API keys, licence details and sync credentials before you copy it, so it's safe to paste into a support request. Include what you were doing when the problem happened.

See Troubleshooting.

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